This job description outlines a Virtual Assistant position focused on short-term vacation rentals. Here’s a breakdown of key details:
Position Overview
The role is for a highly organized Virtual Assistant with experience in managing short-term vacation rentals via platforms like Airbnb, VRBO, and Booking.com. Proficiency in Property Management Software (PMS) is essential, as well as the ability to provide strong operational, administrative, and guest communication support.
Key Responsibilities
- Booking Management: Handle reservations on Airbnb, VRBO, and Booking.com.
- Guest Communication: Address inquiries, resolve issues, and manage guest satisfaction from booking to checkout.
- Calendar Management: Update property availability, pricing, and schedules.
- PMS Utilization: Use tools like Guesty or Hostaway to automate processes.
- Listing Optimization: Maintain and update property listings, descriptions, and photos.
- Guest Experience: Manage reviews, ensure smooth check-ins/outs, and coordinate special requests.
- Reporting: Maintain documentation on bookings, revenue, and performance metrics.
- Administrative Support: Manage emails, schedules, and other organizational tasks.
- Problem Solving: Address booking issues, cancellations, and disputes promptly.
Requirements
Essential:
- Experience: 1-3 years managing short-term rentals or similar roles.
- Technical Skills: Familiarity with PMS tools (e.g., Guesty, Hostaway), Google Suite, and project management software.
- Soft Skills: Strong communication, problem-solving, and customer service orientation.
- Work Environment: Reliable internet and dedicated home office setup.
Preferred:
- Remote work experience.
- Managing multiple properties simultaneously.
- Knowledge of pricing strategies for rental optimization.
- Understanding local regulations in the rental industry.
Schedule & Compensation
- Pay: $20.00 – $25.00/hour
- Expected Hours: Full-time, up to 40 hours/week.
- Schedule: Day shift, including holidays, weekends, and weekdays as needed.
- Location: Remote.
