Company: 9ja Telemedicine Limited
Location: Lagos (Remote, Work From Home)
Job Type: Full-time
Pay: Starting from ₦250,000/month
Education: Minimum of a National Diploma (ND) required.
Experience: At least two years in customer service.
Job Overview
Position: Remote Customer Service Representative (Night Shift)
Work Schedule:
- Shift Hours: 8:00 PM – 8:00 AM (Nigerian Time)
- Rotation: One week on, one week off (You work only two weeks each month and earn a full salary!)
About 9ja Telemedicine
9ja Telemedicine is Nigeria’s leading telehealth platform, bridging the gap between patients and certified healthcare providers. We are committed to delivering top-notch healthcare services, offering patients the care and guidance they need from the comfort of their homes. Our mission is to revolutionize healthcare accessibility while maintaining exceptional customer satisfaction.
Role Summary
As a Remote Customer Service Representative, you will be the first point of contact for patients seeking telehealth services. Your role involves answering inquiries, addressing patient concerns, and ensuring seamless communication between patients and healthcare providers during night shifts. This position is ideal for individuals who value healthcare, customer service, and a balanced work-life schedule.
Key Responsibilities
- Handle incoming calls promptly and professionally during assigned shifts.
- Provide accurate information about 9ja Telemedicine’s services and assist patients with inquiries.
- Resolve patient concerns effectively or escalate issues to the relevant team when necessary.
- Maintain detailed and accurate logs of all patient interactions.
- Uphold patient confidentiality and adhere to telehealth compliance policies.
Qualifications and Skills
To succeed in this role, you need:
- Healthcare Knowledge: Basic understanding of medical and healthcare terminology.
- Communication Skills: Excellent verbal communication skills in English.
- Customer Service Experience: A minimum of two years in customer service, preferably in healthcare or telecommunications.
- Technical Proficiency: Ability to operate call management tools and standard computer applications.
- Work Environment: A quiet home workspace with a reliable internet connection.
- Availability: Flexibility to work night shifts on a rotational schedule.
Why Join Us?
- Attractive Salary: Earn a competitive ₦250,000/month while working only two weeks each month.
- Remote Work: Enjoy the flexibility of working from home.
- Work-Life Balance: A rotational schedule gives you ample time for personal and family commitments.
- Innovative Environment: Be part of a forward-thinking telehealth company reshaping healthcare in Nigeria.
How to Apply
Are you passionate about healthcare and customer service? We’d love to hear from you!
Send your CV and a cover letter explaining your experience and why you’re the perfect fit for this role.
CLICK TO APPLY
Application Deadline: Applications are reviewed on a rolling basis. Apply early to secure your spot in this exciting opportunity!
