Salary: ₦100,000 per month | Job Type: Full-time
Overview:
Beviks Realty Ltd, a rapidly growing real estate firm based in Abuja, is looking for a dedicated and motivated Client Relations Assistant. This full-time position offers an exciting opportunity to work in a dynamic environment where you’ll play a vital role in building strong client relationships and ensuring client satisfaction. If you are proactive, detail-oriented, and possess excellent communication skills, we want you to join our team.
Salary: ₦100,000 per month
Location: Abuja, Nigeria
Application Deadline: 15th November 2024
About Beviks Realty Ltd:
At Beviks Realty Ltd, we pride ourselves on delivering exceptional real estate services to our clients. Our goal is to build lasting relationships based on trust, reliability, and superior service. As part of our mission to enhance client satisfaction, we are expanding our team to include a dedicated Client Relations Assistant. This role is crucial in helping us maintain our commitment to providing top-tier service and fostering client loyalty.
Job Summary:
The Client Relations Assistant will play a key role in supporting clients throughout their interactions with our company. The successful candidate will be responsible for providing efficient, friendly, and professional service, ensuring client inquiries are resolved promptly, and maintaining open communication channels. You will be expected to build rapport with clients, assist with administrative tasks, and support various teams to enhance the overall client experience.
Key Objectives of the Role:
- Cultivate strong, long-term relationships with clients.
- Deliver exceptional customer service.
- Enhance client satisfaction and loyalty.
- Provide administrative and operational support to improve service delivery.
Key Responsibilities:
1. Client Support & Communication
- Respond to client inquiries in a timely and courteous manner via email, phone, and other communication platforms.
- Provide comprehensive information on our services, policies, and procedures to clients, ensuring clarity and transparency.
- Serve as the primary point of contact for clients, establishing trust and confidence.
- Regularly check in with clients to gather feedback, address any concerns, and improve their experience with our services.
2. Relationship Management
- Take a proactive approach to maintaining strong client relationships to boost retention rates.
- Work collaboratively with internal teams to implement client feedback and enhance service quality.
- Support efforts to develop and nurture client loyalty by understanding their needs and providing personalized solutions.
3. Administrative Support
- Maintain organized records of all client interactions, ensuring accurate data entry in CRM systems.
- Prepare and send regular updates, performance reports, and other communication materials to clients.
- Schedule and coordinate client meetings, follow-ups, and other client-facing activities to ensure seamless interactions.
4. Issue Resolution
- Address client complaints or issues with empathy and professionalism, aiming for prompt and satisfactory resolutions.
- Escalate complex client concerns to management when necessary, ensuring timely follow-up and resolution.
- Monitor recurring client issues and collaborate with relevant departments to prevent future occurrences.
5. Collaboration and Coordination
- Work closely with departments such as Sales, Marketing, and Operations to ensure a smooth client journey.
- Assist in organizing client-focused events, webinars, or training sessions to strengthen client engagement.
- Support cross-functional projects aimed at improving the client experience.
Required Skills and Qualifications:
- Previous Experience: Demonstrated experience in client relations, customer service, or a similar role.
- Technical Skills: Proficiency in CRM software and Microsoft Office Suite (Word, Excel, PowerPoint) or Google Workspace.
- Communication Skills: Strong verbal and written communication abilities, with a focus on clarity and professionalism.
- Organizational Skills: Exceptional time management, attention to detail, and multitasking capabilities.
- Interpersonal Skills: Ability to maintain a positive, friendly demeanor when interacting with clients.
- Problem-Solving Abilities: Ability to handle difficult client situations calmly and effectively, aiming for positive outcomes.
Preferred Qualifications:
- Education: Bachelor’s degree in Business Administration, Marketing, Communications, or a related field.
- Industry Knowledge: Familiarity with CRM platforms such as Salesforce, HubSpot, or industry-specific customer service tools.
- Client Management Experience: Experience in managing high-volume client communication, multiple accounts, and client retention strategies.
- Multilingual Skills: Proficiency in multiple languages (depending on client demographics) is a plus.
Benefits of Working with Beviks Realty Ltd:
- Competitive salary of ₦100,000 per month.
- Opportunity for professional growth within a dynamic real estate company.
- Collaborative work environment with supportive colleagues.
- Exposure to industry best practices and access to resources for skill enhancement.
- Chance to make a meaningful impact on client satisfaction and business success.
How to Apply:
If you’re passionate about delivering outstanding client service and are looking for a fulfilling career in real estate, Beviks Realty Ltd would love to hear from you. Please submit your updated resume along with a cover letter detailing your relevant experience to our recruitment team.
Application Deadline: 15th November 2024.
CLICK HERE TO APPLY
Why Join Beviks Realty Ltd?
At Beviks Realty Ltd, we believe that our clients’ satisfaction is key to our success. By joining our team, you’ll be part of a company that values integrity, collaboration, and customer-centric service. This role offers a chance to grow within the real estate industry, refine your client management skills, and contribute to our mission of delivering excellence in everything we do.
Frequently Asked Questions (FAQs):
1. What is the primary focus of the Client Relations Assistant role?
The primary focus is to enhance client satisfaction by maintaining positive client relationships, addressing inquiries, and ensuring smooth communication. You will also support administrative and operational tasks to improve overall service delivery.
2. What skills are essential for this position?
Key skills include strong communication, proficiency with CRM systems, time management, problem-solving, and the ability to handle client interactions with empathy and professionalism.
3. Is previous experience required for this role?
Yes, proven experience in client relations, customer service, or a related field is required. Additional experience in using CRM platforms and managing client accounts is highly preferred.
4. What are the working hours and location?
This is a full-time, on-site position based in Abuja, Nigeria. Working hours align with standard business hours, though occasional flexibility may be required.
5. Can I apply if I don’t have a degree?
While a bachelor’s degree is preferred, relevant experience and skills in client relations can compensate for the lack of a formal degree.
Conclusion
The Client Relations Assistant role at Beviks Realty Ltd offers a rewarding opportunity to grow your career in client management while contributing to the success of a reputable real estate firm. If you have a passion for customer service and are excited about making a difference in client satisfaction, this role is perfect for you.
Apply today to join a company where your efforts are valued, and your career can thrive!
Beviks Realty Ltd
Abuja, Nigeria
Salary: ₦100,000 per month
Application Deadline: 15th November 2024
