Customer Support Personnel at Sahara Group

Sahara Group: Overview
Sahara Group is a prominent privately-owned conglomerate established in 1996, specializing in Power, Energy, Gas, and Infrastructure. With operational companies spanning the downstream, midstream, upstream, infrastructure, and power sectors, Sahara Group has a global presence across Africa, the Caribbean, Asia, and Europe.

Job Title: Customer Support Personnel
Job Type: Full Time
Qualification: BA/BSc/HND
Experience: Relevant experience required
Location: Victoria Island, Lagos
Job Field: Customer Care

Key Responsibilities:

  1. Customer Support: Deliver exceptional customer service through multiple channels, including phone, email, chat, and social media. Address inquiries, resolve issues, and provide accurate information about products and services.
  2. Problem Solving: Analyze customer concerns and implement effective solutions in line with company policies and procedures.
  3. Product Knowledge: Develop a thorough understanding of the company’s products and services to provide informed assistance and insights to customers.
  4. Quality Assurance: Maintain high service standards by adhering to company guidelines and conducting regular self-assessments.
  5. Documentation: Accurately record customer interactions, issues, and resolutions in the CRM system for tracking and reporting purposes.
  6. Feedback Management: Collect customer feedback and share actionable insights with relevant teams to drive continuous improvement in products and services.
  7. Compliance: Ensure all customer interactions comply with regulatory requirements and company policies, particularly regarding data security.
  8. Cross-functional Collaboration: Work closely with departments such as product development and sales to enhance the customer experience and relay feedback for product improvements.
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Skills & Qualifications:

  • Bachelor’s degree in a relevant field (Business, Finance, or related discipline preferred).
  • Prior experience in customer service or a related role.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and attention to detail.
  • Familiarity with fintech products and services is an advantage.
  • Ability to thrive in a fast-paced, dynamic environment.
  • Proficiency in Microsoft Office Suite and CRM software.
  • High level of professionalism and ethical standards.
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Employment Type:
This is a contract-based, on-site position.

Ideal Candidate Profile:
The ideal candidate will be a self-starter with a strong sense of ownership, self-motivation, and accountability.

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Method of Application:
Interested and qualified candidates should CLICK HERE TO APPLY NOW.

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