Sahara Group: Overview
Sahara Group is a prominent privately-owned conglomerate established in 1996, specializing in Power, Energy, Gas, and Infrastructure. With operational companies spanning the downstream, midstream, upstream, infrastructure, and power sectors, Sahara Group has a global presence across Africa, the Caribbean, Asia, and Europe.
Job Title: Customer Support Personnel
Job Type: Full Time
Qualification: BA/BSc/HND
Experience: Relevant experience required
Location: Victoria Island, Lagos
Job Field: Customer Care
Key Responsibilities:
- Customer Support: Deliver exceptional customer service through multiple channels, including phone, email, chat, and social media. Address inquiries, resolve issues, and provide accurate information about products and services.
- Problem Solving: Analyze customer concerns and implement effective solutions in line with company policies and procedures.
- Product Knowledge: Develop a thorough understanding of the company’s products and services to provide informed assistance and insights to customers.
- Quality Assurance: Maintain high service standards by adhering to company guidelines and conducting regular self-assessments.
- Documentation: Accurately record customer interactions, issues, and resolutions in the CRM system for tracking and reporting purposes.
- Feedback Management: Collect customer feedback and share actionable insights with relevant teams to drive continuous improvement in products and services.
- Compliance: Ensure all customer interactions comply with regulatory requirements and company policies, particularly regarding data security.
- Cross-functional Collaboration: Work closely with departments such as product development and sales to enhance the customer experience and relay feedback for product improvements.
Skills & Qualifications:
- Bachelor’s degree in a relevant field (Business, Finance, or related discipline preferred).
- Prior experience in customer service or a related role.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Familiarity with fintech products and services is an advantage.
- Ability to thrive in a fast-paced, dynamic environment.
- Proficiency in Microsoft Office Suite and CRM software.
- High level of professionalism and ethical standards.
Employment Type:
This is a contract-based, on-site position.
Ideal Candidate Profile:
The ideal candidate will be a self-starter with a strong sense of ownership, self-motivation, and accountability.
Method of Application:
Interested and qualified candidates should CLICK HERE TO APPLY NOW.
