Customer Support Personnel at Sahara Group

Sahara Group: Overview
Sahara Group is a prominent privately-owned conglomerate established in 1996, specializing in Power, Energy, Gas, and Infrastructure. With operational companies spanning the downstream, midstream, upstream, infrastructure, and power sectors, Sahara Group has a global presence across Africa, the Caribbean, Asia, and Europe.

Job Title: Customer Support Personnel
Job Type: Full Time
Qualification: BA/BSc/HND
Experience: Relevant experience required
Location: Victoria Island, Lagos
Job Field: Customer Care

Key Responsibilities:

  1. Customer Support: Deliver exceptional customer service through multiple channels, including phone, email, chat, and social media. Address inquiries, resolve issues, and provide accurate information about products and services.
  2. Problem Solving: Analyze customer concerns and implement effective solutions in line with company policies and procedures.
  3. Product Knowledge: Develop a thorough understanding of the company’s products and services to provide informed assistance and insights to customers.
  4. Quality Assurance: Maintain high service standards by adhering to company guidelines and conducting regular self-assessments.
  5. Documentation: Accurately record customer interactions, issues, and resolutions in the CRM system for tracking and reporting purposes.
  6. Feedback Management: Collect customer feedback and share actionable insights with relevant teams to drive continuous improvement in products and services.
  7. Compliance: Ensure all customer interactions comply with regulatory requirements and company policies, particularly regarding data security.
  8. Cross-functional Collaboration: Work closely with departments such as product development and sales to enhance the customer experience and relay feedback for product improvements.
APPLY NOW  Tony Elumelu Foundation (TEF) Entrepreneurship Programme 2025

Skills & Qualifications:

  • Bachelor’s degree in a relevant field (Business, Finance, or related discipline preferred).
  • Prior experience in customer service or a related role.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and attention to detail.
  • Familiarity with fintech products and services is an advantage.
  • Ability to thrive in a fast-paced, dynamic environment.
  • Proficiency in Microsoft Office Suite and CRM software.
  • High level of professionalism and ethical standards.
APPLY NOW  NGO Communications Associate

Employment Type:
This is a contract-based, on-site position.

Ideal Candidate Profile:
The ideal candidate will be a self-starter with a strong sense of ownership, self-motivation, and accountability.

APPLY NOW  Human Resource Officer (Remote)

Method of Application:
Interested and qualified candidates should CLICK HERE TO APPLY NOW.

Leave a Reply

Your email address will not be published. Required fields are marked *