📍 Location: Lagos
🔗 Apply on Employer Site
Hybrid (Up to 50% remote)
About Microsoft
At Microsoft, our mission is to empower every person and every organization to achieve more. We foster a culture built on growth mindset, innovation, collaboration, and inclusion, ensuring that every employee thrives both professionally and personally.
With over 17,000 employees worldwide, the Customer Experience & Success (CE&S) organization is dedicated to accelerating customer success by delivering exceptional experiences through Microsoft’s products and services. Join us and help drive business transformation through technology.
Role Overview
Are you passionate about cloud technology and IT service management? Do you thrive on helping enterprise customers maximize the value of Microsoft solutions? As a Customer Success Account Manager (CSAM), you will serve as the primary delivery lead and trusted advisor, ensuring customers achieve their business goals through Microsoft’s Digital Cloud platforms.
This role offers an opportunity to enhance your technical expertise, expand industry knowledge, and drive impactful customer engagements. If you are eager to accelerate your career and make a meaningful impact, we’d love to have you on board!
Key Responsibilities
Customer Relationship Management
- Build and maintain strong relationships with key customer stakeholders and technical teams.
- Collaborate with account teams to ensure seamless solution delivery and drive customer success.
Customer Strategy & Growth
- Align customer objectives with Microsoft’s portfolio of products and services.
- Work closely with account teams to link Customer Success Plans (CSPs) with business priorities.
Customer Success Leadership & Program Management
- Support program planning, execution, and customer-facing reviews.
- Prioritize engagements and manage relationships with key technical stakeholders to drive customer success.
- Monitor adoption and usage of Microsoft products, identify areas for improvement, and take proactive steps to enhance engagement.
- Develop insights on customer retention and churn, helping identify opportunities to strengthen partnerships.
Qualifications
Required Qualifications
- Bachelor’s Degree in Business, Sociology, Psychology, Computer Science, or a related field AND4+ years of experience in:
- Customer success
- Solution delivery
- Practice management
- Customer-facing consulting
- Portfolio management
- OR Master’s Degree in a relevant field AND 3+ years of relevant experience.
- OR equivalent experience.
Preferred Qualifications
- 8+ years of relevant experience with a Bachelor’s Degree or 6+ years with a Master’s Degree.
- 3+ years of relevant work experience within customer industries.
- Certifications (preferred but not required):
- Microsoft or competitor equivalent (AWS, Google Cloud) certification (Azure, Microsoft 365)
- ITIL Foundation or equivalent service management certification
- Project Management (PMI) or equivalent certification
- Prosci Change Management or equivalent certification
Why Join Microsoft?
Microsoft is an equal opportunity employer, committed to diversity, equity, and inclusion. We provide reasonable accommodations to individuals with disabilities throughout the application process.
- Date Posted: February 26, 2025
- Job ID: 1811162
- Work Arrangement: Hybrid (Up to 50% remote)
- Travel Requirement: 0-25%
- Role Type: Individual Contributor
- Department: Customer Success
- Function: Customer Success Account Management
- Employment Type: Full-Time
If you’re ready to make an impact and help businesses transform through technology, apply now!
