Position: Customer Service Representative
Location: Lagos, Nigeria
Company Overview:
Lorgarithm is a premier software company dedicated to developing innovative solutions for businesses of all sizes. Our mission is to empower clients by streamlining their operations and helping them achieve their goals through state-of-the-art technology and outstanding customer service.
Job Overview:
We are looking for a dedicated and skilled Customer Service Representative to join our team on a full-time, permanent basis. In this role, you will serve as the primary point of contact for our clients, ensuring their satisfaction with our products and services while delivering exceptional support.
Key Responsibilities:
- Respond promptly to customer inquiries and provide accurate information about our products and services.
- Assist customers with product orders, payments, and returns.
- Troubleshoot and resolve customer issues or complaints efficiently and professionally.
- Collaborate with other departments to ensure timely and effective resolution of customer concerns.
- Stay updated on our products, services, and policies to provide informed support.
- Identify and escalate potential issues or trends to the relevant teams.
- Deliver exceptional customer service and foster strong client relationships.
- Meet or exceed performance metrics and targets established by the company.
Qualifications:
- High school diploma or equivalent; a Bachelor’s degree is preferred.
- 1-2 years of experience in a customer service role.
- Excellent communication and interpersonal skills.
- Strong problem-solving and decision-making abilities.
- Ability to thrive in a fast-paced environment and manage multiple tasks simultaneously.
- Proficiency in Microsoft Office and customer service software.
- Knowledge of the software industry and customer service best practices is a plus.
- Bilingual candidates are highly encouraged to apply.
Why Join Lorgarithm?
At Lorgarithm, we prioritize our employees and foster a positive, inclusive work environment. As a Customer Service Representative, you’ll work alongside a dynamic and talented team, gain exposure to cutting-edge technology, and play a key role in driving our clients’ success. We offer competitive salaries, comprehensive benefits, and ample opportunities for professional growth and development.
If you’re a customer-focused individual with a passion for technology and a commitment to delivering exceptional service, we’d love to hear from you! Apply today to join the Lorgarithm team as a Customer Service Representative.
