LEADROITT REALTY LIMITED is a forward-thinking real estate company renowned for its expertise in designing, developing, and managing residential and commercial properties.
Position: Customer Service Officer
Job Type: Full Time
Qualification: BA/BSc/HND, OND
Experience: 1 – 3 years
Location: Lekki, Lagos
Job Field: Customer Care
Salary Range: ₦150,000 – ₦250,000/month
Location: Lekki Phase 1, Lagos
Key Responsibilities:
- Address customer inquiries, concerns, and feedback via phone, email, or in-person interactions.
- Enhance customer satisfaction by maintaining effective and professional communication.
- Accurately document customer interactions and update relevant databases.
- Ensure timely resolution of customer issues and follow up to confirm satisfaction.
Key Skills:
- Communication Skills: Ability to articulate information clearly, actively listen to customer concerns, and maintain professionalism.
- Problem-Solving Skills: Analyze customer issues, identify root causes, and implement effective solutions.
- Customer-Centric Approach: Demonstrate empathy, patience, and a genuine commitment to assisting customers.
- Multitasking Abilities: Manage multiple customer interactions simultaneously across various channels.
- Technical Proficiency: Familiarity with CRM software, computer systems, and communication tools.
- Attention to Detail: Ensure accuracy in processing customer information and orders.
Method of Application:
Interested and qualified candidates should send their CV to hr@leadroittrealty.com using the position title as the subject of the email.
