Job Title: Customer Care Representative
Location: Onsite (Ibeju Lekki)
Employment Type: Full-time
Job Summary:
We are seeking a dedicated and customer-focused Customer Care Representative to join our team. The ideal candidate will be responsible for delivering exceptional customer service by managing phone calls, responding to messages, and engaging with clients across various online platforms. This role requires excellent communication skills, a customer-first mindset, and the ability to resolve inquiries efficiently while maintaining professionalism and a friendly demeanor.
Key Responsibilities:
Customer Communication & Support:
- Answer incoming phone calls, provide accurate information, and assist customers with their inquiries.
- Respond promptly to messages via email, social media, live chat, WhatsApp, and other platforms.
- Address customer concerns, resolve complaints, and escalate complex issues when necessary.
- Follow up on customer inquiries to ensure timely resolution and satisfaction.
Client Relationship Management:
- Build and maintain professional, friendly relationships with clients to enhance their overall experience.
- Proactively engage with customers to understand their needs and recommend suitable solutions.
- Collect customer feedback and report recurring issues or concerns to the management team.
Sales & Order Processing:
- Assist customers with placing orders, confirming payments, and tracking deliveries.
- Provide product recommendations based on customer preferences and inquiries.
- Identify opportunities to upsell and cross-sell products/services to maximize sales.
Data Entry & Documentation:
- Maintain accurate records of customer interactions, transactions, and feedback.
- Update and manage a database of frequently asked questions and resolutions.
- Prepare regular reports on customer interactions and service performance.
Requirements & Qualifications:
- Gender: Female candidates are preferred to maintain gender balance.
- Education: Minimum of OND/HND/Bachelor’s degree in any field.
- Experience: At least 1 year of experience in a customer service or client-facing role (preferred but not mandatory).
Skills & Competencies:
- Excellent verbal and written communication skills.
- Strong problem-solving and conflict-resolution abilities.
- Ability to multitask and thrive in a fast-paced environment.
- Proficiency in using online messaging platforms, social media, and customer service software.
- Strong attention to detail and organizational skills.
- Friendly, patient, and professional demeanor.
- Ability to work independently and collaboratively as part of a team.
How to Apply:
Interested and qualified candidates should send their CV to: hr@adtmtech.com using the Job Title as the subject of the email.
Job Type: Full-time, Permanent
Salary: ₦150,000 – 200,000.00 per month
