MTN Nigeria – A Leading Telecommunications Provider in Nigeria and Beyond
MTN Nigeria is a prominent leader in the telecommunications industry, not only in Nigeria but also across Africa and the Middle East. Our brand is widely recognized and trusted, enabling us to attract top talent. We are committed to nurturing our employees by continuously enhancing our employment offerings, going beyond rewards and recognition to create a fulfilling work environment.
We are currently seeking to fill the following position:
Job Title: Officer – Customer Operations Walk In
Job Identification: 5313
Location: Asaba, Delta
Employment Type: Full-time
Job Category: MTN Level 2
Reports To: Manager – Customer Operations Walk In Asaba
Division: Customer Relations and Experience
Job Description
As an Officer – Customer Operations Walk In, you will play a key role in maintaining the MTN brand by delivering exceptional customer service to MTN customers through designated channels or locations.
Key Responsibilities
- Escalate and route customer issues to the appropriate teams for resolution.
- Perform system transactions related to customer requests efficiently.
- Utilize organizational and time management tools to meet turnaround times and performance metrics.
- Maintain the integrity and confidentiality of subscriber data.
- Identify and report trends that impact customer experience.
- Educate customers on new products, services, and initiatives.
- Document actions taken to resolve customer issues.
- Verify and process cash transactions accurately.
- Perform software installation and configuration as requested.
- Escalate incidents in compliance with company policies and procedures.
- Collect and book customer phones for warranty repairs.
- Communicate credit status and resolve billing issues proactively.
- Assist in printing post-paid client bills and provide after-sales support.
- Handle cash transactions and ensure accuracy.
Qualifications
- Education: A First Degree in any related field.
- Language: Fluency in English.
- Experience:
- 3–7 years of relevant experience.
- Experience working collaboratively in a team.
- Experience in a medium-sized organization.
- Prior experience in a call center (Prepaid/Postpaid) environment, particularly in customer care roles (Retention & Churn).
Application Closing Date
21st February, 2025; 10:59 PM.
How to Apply
Interested and qualified candidates should:
Apply Now
Join MTN Nigeria and be part of a dynamic team that values innovation, customer satisfaction, and employee growth. Apply today!
