Job Description & Requirements
Rest of Nigeria (Nationwide)
About Jobgether:
Jobgether connects job seekers with fully remote roles worldwide. We match you with positions that align with your skills and career goals, providing feedback on every application—no more job search guesswork, recruiter ghosting, or application black holes.
Position: Customer Support Specialist (Remote – Philippines & Nigeria)
Our client is looking for a Customer Support Specialist to provide high-quality technical and functional support to customers, including Neobanks and Microfinance Institutions (MFIs). In this role, you will work closely with a team of support specialists to assist clients with product configurations, troubleshooting, and best practices to optimize software performance.
This fully remote position requires candidates to work within Central European Time (CET) hours and collaborate across multiple teams, including Customer Success, Implementation, Product, and Tech. Strong communication, analytical skills, and a customer-first mindset are essential for success.
Key Responsibilities:
- Provide top-tier customer support by resolving queries related to product configuration, reporting, and integrations.
- Define and maintain performance standards, SLAs, and ticket-handling best practices.
- Collaborate with internal teams to enhance support processes and technical troubleshooting.
- Stay updated on new product features and API integrations to offer informed support.
- Act as an escalation point for complex customer issues, offering guidance and solutions.
- Identify and implement tools and automation to improve efficiency.
- Contribute to internal documentation, including support procedures and training materials.
- Keep customers informed about product updates and enhancements.
Requirements:
- 3 to 5 years of experience in technical support or customer service within banking, fintech, or core banking software.
- Strong knowledge of APIs, payment integrations, and best practices in technical support.
- Understanding of accounting principles is a plus.
- Experience with customer support software (e.g., Zendesk) and SLA/KPI management.
- A proactive approach to continuous improvement and process optimization.
- Strong analytical, problem-solving, and multitasking skills in a fast-paced environment.
- Excellent communication and interpersonal skills, with a customer-centric mindset.
- Prior experience working remotely and cross-functionally.
- Fluency in English and proficiency in MS Excel.
Benefits:
- Competitive compensation package
- Work from anywhere with location flexibility
- Opportunity to collaborate with a global team and international customers
- Be part of a successful SaaS business model with real-world impact
- Inclusive and diverse work environment that fosters growth and professional development
If you’re passionate about delivering exceptional customer support and thrive in a remote, fast-paced environment,
