Remote Work-at-Home Opportunity
Job Type:
- Full-Time
- Hourly Pay
About MCI
MCI is a leading Business Process Outsourcing (BPO) company, specializing in customized solutions to meet the diverse needs of our clients. With a commitment to excellence and innovation, we have established ourselves as a trusted industry partner.
We are currently seeking Contingent Hurricane Relief Agents to provide temporary, remote support during disaster relief efforts. This role will require on-call availability in response to hurricane disaster needs. Selected candidates will receive email and text notifications when shifts become available.
Hours of Operation:
- 8:00 AM – 8:00 PM ET
- Shift Options: 8:00 AM – 2:00 PM | 2:00 PM – 8:00 PM
To be considered, applicants must complete a full application on our careers page, including all screening questions and a brief pre-employment test.
Position Overview
Role Responsibilities
As a Contingent Hurricane Relief Agent, you will:
- Assist customers with service inquiries related to disaster relief.
- Provide compassionate and efficient support to those affected by hurricanes.
- Utilize customer service techniques and our account management systems.
- Handle common service requests, escalating complex issues when necessary.
- Maintain accurate records of customer interactions and resolutions.
Candidate Qualifications
Who We’re Looking For
We encourage motivated, customer-focused individuals to apply! The ideal candidate should possess:
Basic Requirements
- Must be 18 years or older.
- High school diploma or equivalent.
- Strong verbal and written communication skills.
- Ability to type at least 20 words per minute.
- Basic proficiency in Microsoft Office (Excel, PowerPoint, Word, Outlook).
- Familiarity with Windows operating systems.
- Ability to multi-task and manage a high call volume.
- Strong problem-solving and conflict-resolution skills.
- Customer-oriented mindset: empathetic, patient, and responsive.
- Ability to work independently and stay focused.
Employment Conditions
- Must be authorized to work in the country where the job is based.
- Subject to a Level II background check and/or security investigation, including fingerprinting.
- Job offers are contingent on background and security clearance results.
- Must be willing to undergo drug screening (where applicable).
Compensation & Benefits
At MCI, we value and reward our employees. Our benefits and incentives are designed to support your growth and well-being.
What We Offer
- Paid Time Off: Earn PTO and paid holidays.
- Incentives & Rewards: Participate in contests offering cash bonuses, electronics, vacations, and more.
- Health Benefits:
- Full-time employees: Comprehensive medical, dental, and vision coverage (after 90 days).
- All employees: MEC medical plans available after 30 days.
- Retirement Savings: Secure your future with available retirement programs.
- Disability & Life Insurance: Short- and long-term disability coverage, plus life insurance options.
- Career Growth: We promote from within, providing opportunities for advancement.
- Paid Training: Gain valuable skills while earning a paycheck.
- Fun & Engaging Work Environment: Join a team-oriented culture.
- Casual Dress Code: Work comfortably from home.
Work Environment & Physical Requirements
This is a remote position requiring a professional home office setup. Employees will:
- Sit or stand for extended periods while using a computer and headset.
- Operate standard office equipment, including computers, phones, printers, and copiers.
- Occasionally move objects up to 40 pounds as needed.
Reasonable Accommodations
In accordance with the Americans with Disabilities Act (ADA), MCI provides reasonable accommodations for qualified applicants/employees. If you require an accommodation, please contact Human Resources.
Diversity & Inclusion
At MCI, we foster a workplace that values diversity, inclusion, and equal opportunity. We believe that different perspectives strengthen our team and enhance the quality of service we provide.
MCI does not discriminate based on:
- Age
- Race, Color, National Origin
- Gender Identity or Sexual Orientation
- Disability or Medical Condition
- Religion or Political Affiliation
- Marital or Veteran Status
- Any other protected characteristic under applicable laws
We are committed to maintaining a work environment free from discrimination and harassment.
About MCI
MCI is a leader in Customer Experience (CX) and Digital Experience (DX) solutions, providing world-class BPO, contact center, and IT services.
With 10,000+ employees across North America, South Africa, and the Philippines, MCI partners with businesses to optimize customer interactions and enhance service delivery.
We operate under brands such as:
- MCI BPO, OnBrand24, Valor Intelligent Processing (VIP), Gravis Marketing, EastWest BPO, TeleTechnology, and more.
Join Our Team
If you’re ready to make an impact and be part of a company that values your skills and dedication, apply today!
