Customer Service Executive
Job Type: Full-Time
Qualification: OND / HND / B.Sc.
Experience: 2 – 5 years
Location: Ikeja, Lagos
Job Field: Customer Service
Salary Range: ₦150,000 – ₦200,000/month
Job Summary
We are seeking a professional and experienced female Customer Service Executive, aged between 24-36 years, to join our team. The ideal candidate must be highly proficient in customer engagement, problem-solving, and administrative tasks while maintaining excellent communication and interpersonal skills.
Key Responsibilities
- Customer Engagement: Respond promptly to customer inquiries via phone, email, chat, or in person.
- Conflict Resolution: Identify, investigate, and efficiently resolve customer issues.
- Product Knowledge: Provide accurate and up-to-date information on all products and services.
- Feedback Handling: Document and escalate customer feedback and complaints for service improvement.
- Data Collection: Maintain records of customer interactions and transactions using the company’s CRM.
- Relationship Building: Foster long-term relationships to encourage repeat business.
Bonus: Candidates with knowledge of digital marketing will have an added advantage!
Required Skills & Competencies
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Strong written and verbal communication skills.
- Excellent interpersonal and customer service skills.
- Ability to work under pressure while maintaining professionalism.
- Basic understanding of sales processes and customer engagement strategies.
- Problem-solving mindset and a friendly, engaging voice.
Qualifications & Experience
- OND / HND / B.Sc. in any relevant field.
- 2 – 5 years of proven experience in a similar role.
Remuneration & Benefits
- Salary: ₦1,800,000 – ₦2,200,000 per annum.
- Other Benefits:
- HMO (Health Insurance)
- Performance Bonus
- Transport Subsidy
How to Apply
Interested and qualified candidates should send their CVs to csJobs@greenspace.farm using the subject line: “Customer Service Executive”.
⚠ Note: Only applications with the exact subject line will be processed.
On customer service representative