Customer Service Professional
Company: Eleganza
Location: Lagos
Job Type: Full Time
Industry: Manufacturing & Warehousing
Salary Range: NGN 150,000 – 250,000
Easy Apply
Job Summary
We are looking for a dedicated and customer-focused Customer Service Professional to deliver exceptional support and assistance to our clients. The ideal candidate will be responsible for handling inquiries, resolving customer issues, and ensuring a positive customer experience. As the first point of contact for our customers, you will play a crucial role in maintaining seamless interactions, addressing concerns, and fostering customer satisfaction. This role requires excellent communication skills, problem-solving abilities, and a customer-first mindset.
Key Details
- Minimum Qualification: Degree
- Experience Level: Mid Level
- Experience Length: 4 years
Responsibilities
- Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
- Resolve customer complaints efficiently and with empathy.
- Provide accurate information about products and services.
- Process orders, returns, and exchanges accurately.
- Maintain detailed records of customer interactions and transactions.
- Collaborate with internal teams to improve customer service processes.
- Identify opportunities to enhance the overall customer experience.
- Stay updated on company policies and product information.
Requirements
- Minimum of 4+ years of customer service experience.
- Bachelor’s degree (BSc.) in a relevant field.
Join our team at Eleganza and contribute to delivering outstanding customer service while growing your career in a dynamic and supportive environment!
