E-Commerce Operations & Customer Service Assistant
Our Culture:
We foster a culture rooted in adventure, innovation, and purpose. Our team thrives on collaboration, creativity, and continuous growth, working together to tackle challenges and deliver solutions that enhance the lives of travelers and commuters.
We prioritize a customer-first approach, ensuring every product and experience is thoughtfully designed to meet the evolving needs of modern adventurers and professionals on the move. Our workplace is a space where ideas are encouraged, individuality is celebrated, and taking initiative is valued.
Core Values:
- Innovation & Continuous Improvement
- Solution-Oriented & Proactive Mindset
- Customer-Centric Focus
- Team Collaboration & Open Communication
- Adaptability in a Fast-Paced Environment
- Passion for Travel, Adventure, and Personal Growth
Position: E-commerce Operations & Customer Service Assistant
Location: Remote
Pay: $17 to 23
Availability: Must be available to work during morning hours (EST).
Responsibilities:
Operations:
- Oversee communication with our third-party logistics (3PL) partner to ensure timely order fulfillment.
- Monitor inventory levels and flag any stock-related issues.
- Process order changes, refunds, and chargebacks efficiently.
- Assist with operational reporting and identify areas for improvement.
- Support ad-hoc logistics and supply chain tasks as needed.
- Ensure operational workflows align with company objectives and customer expectations.
Customer Service:
- Respond to customer inquiries and resolve issues promptly via email.
- Manage pre-order updates, order status inquiries, returns, and exchange requests professionally.
- Coordinate with warehouses and logistics partners to address customer concerns.
- Maintain clear and effective communication to ensure customer satisfaction and retention.
Requirements:
- Experience with Shopify and basic e-commerce operations.
- Strong organizational skills and attention to detail.
- Excellent communication skills for interacting with warehouses, customer service teams, and customers.
- Experience in supply chain or logistics coordination is a plus.
- Prior customer service experience, particularly via email, is highly preferred.
- Ability to identify operational inefficiencies and propose solutions.
- Availability to work during morning hours (EST).
Application Process:
- Submit Your CV & Cover Letter:
Prepare and upload your CV and a cover letter highlighting your relevant experience and explaining why you’re a great fit for the role. - Record a 3-Minute Loom Video Introduction:
- Create a Loom account (if you don’t have one: loom.com).
- Record a 3-minute video covering the following points:
- Brief Introduction: Share your name, background, and what excites you about this position.
- Work Experience & Achievements: Highlight key roles you’ve held and major accomplishments.
- Workplace Analysis & Industry Experience: Discuss your experience in this field and share insights or analysis of workplace trends or challenges.
- Why You’re a Great Fit: Explain how your skills align with the job requirements and company values.
- Loom Video Submission Instructions:
- Once recorded, copy the Loom video link.
- Ensure the video is accessible by setting the privacy to “Anyone with the link can view.”
- Include the video link in your application email along with your CV and cover letter.
Submit your application to: hiring@veriatravel.com
We look forward to hearing from you!
