CUSTOMER SERVICE REPRESENTATIVE (₦250,000.00 per month)

CUSTOMER SERVICE REPRESENTATIVE
Gbyte Place Management Services – Lagos

We are seeking a dedicated and customer-oriented Customer Service Representative to join our team. As the primary point of contact for our customers, you will play a crucial role in providing support, resolving issues, and ensuring an exceptional customer experience.

Key Responsibilities:

  • Respond promptly and professionally to customer inquiries via phone, email, and chat.
  • Efficiently resolve customer complaints and issues to ensure satisfaction.
  • Provide accurate and detailed information about products, services, and company policies.
  • Handle order processing, returns, and exchanges as required.
  • Maintain thorough records of customer interactions and transactions.
  • Collaborate with internal teams to address customer needs and enhance service delivery.
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Requirements:

  • Minimum of 1 year of proven experience in a customer service role (preferred).
  • Excellent verbal and written communication skills.
  • Strong problem-solving skills with a customer-first approach.
  • Proficiency in customer service software, CRM systems, and Microsoft Office Suite.
  • Ability to multitask, prioritize tasks, and manage time effectively.
  • Patience, empathy, and a positive attitude.
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How to Apply:
If you are passionate about delivering exceptional customer service and thrive in a dynamic environment, we would love to hear from you! Please submit your resume along with a brief cover letter detailing your experience and explaining why you would be a great fit for this role.

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Job Type: Full-time

Salary: ₦200,000.00 – ₦250,000.00 per month

Experience:

  • Customer Service Representative: 1 year (Required)

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