Position: Customer Service Representative
Company Overview:
Lorgarithm is a leading software company that specializes in creating innovative solutions for businesses of all sizes. Our mission is to help our clients streamline their operations and achieve their goals through cutting-edge technology and exceptional customer service.
Job Overview:
We are seeking a highly motivated and skilled Customer Service Representative to join our team on a full-time, permanent basis. As a Customer Service Representative, you will be the first point of contact for our clients and will play a crucial role in ensuring their satisfaction with our products and services.
Key Responsibilities:
- Respond to customer inquiries and provide accurate information about our products and services
- Assist customers with product orders, payments, and returns
- Troubleshoot and resolve any customer issues or complaints in a timely and professional manner
- Collaborate with other departments to ensure prompt and efficient resolution of customer inquiries
- Maintain up-to-date knowledge of our products, services, and policies
- Identify and escalate any potential issues or trends to the appropriate teams
- Provide excellent customer service and build strong relationships with clients
- Meet and exceed performance metrics and targets set by the company
Qualifications:
- High school diploma or equivalent, Bachelor’s degree preferred
- Minimum of 1-2 years of experience in a customer service role
- Excellent communication and interpersonal skills
- Strong problem-solving and decision-making abilities
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
- Proficient in Microsoft Office and customer service software
- Knowledge of the software industry and customer service best practices is a plus
- Bilingual candidates are encouraged to apply
Why Work for Us:
At Lorgarithm, we value our employees and strive to create a positive and inclusive work environment. As a Customer Service Representative, you will have the opportunity to work with a dynamic and talented team, learn about the latest technology, and make a significant impact on our clients’ success. We offer competitive salaries, benefits, and opportunities for growth and development.
If you are a customer-oriented individual with a passion for technology and delivering exceptional service, we want to hear from you! Apply now to join our team at Lorgarithm as a Customer Service Representative.
