Zino Aviation – Lagos
Industry: Customer Service & Support (Automotive & Aviation)
Job Type: Internship & Graduate (Full-Time)
Salary: NGN 75,000 – 150,000
Application Method: Easy Apply
Job Summary
We are looking for a proactive Customer Relationship Management Intern to support customer engagement, relationship management, and CRM software operations. The ideal candidate is friendly, people-oriented, and possesses strong communication skills, attention to detail, and a passion for customer service. A professional and approachable demeanor is essential.
Minimum Requirements
- Qualification: Bachelor’s degree
- Experience Level: Internship & Graduate
- Experience Length: No Experience / Less than 1 year
Key Responsibilities
- Assist the CRM team in building and maintaining strong client relationships.
- Respond promptly and professionally to customer inquiries, providing accurate information.
- Maintain and update customer records using Zoho CRM or similar tools.
- Conduct follow-ups to ensure customer satisfaction and gather feedback.
- Assist in developing customer engagement plans and loyalty programs.
- Monitor and report customer feedback, recommending service improvements.
- Support initiatives to enhance customer retention and long-term relationships.
- Learn and utilize CRM tools to organize and track customer interactions.
- Manage customer inquiries through email, phone, and in-person interactions.
- Generate reports and insights to improve engagement strategies and support business growth.
As part of a dynamic and fast-growing startup, the Customer Relationship Management Intern should be adaptable, proactive, and comfortable handling diverse responsibilities. High-performing interns will have the opportunity to be retained as full-time Customer Relationship Managers.
Required Skills & Qualities
- Excellent verbal and written communication skills with active listening abilities.
- Friendly, approachable, and passionate about customer service.
- Proficiency in Microsoft Office and Google Workspace.
- Tech-savvy with a willingness to learn CRM software like Zoho CRM.
- Strong organizational skills, attention to detail, and time management abilities.
- Ability to multitask and thrive in a fast-paced environment.
This internship offers a valuable opportunity to gain hands-on experience in customer relationship management while contributing to a growing organization.
