BorderlessHR – Build Your Engineering Team with Ease
At BorderlessHR, we empower businesses like yours to scale their engineering teams effortlessly—without the risk, hassle, or excessive costs. Simply tell us your needs, and we’ll assemble a team from our diverse global network of pre-vetted software engineers.
We’re Hiring: Customer Success Specialist
Location: Nigeria (Remote)
Employment Type: Full-time
Salary: ₦200,000 – ₦250,000 monthly
About the Role
We are looking for a Customer Success Specialist to help our clients maximize the value of our solutions. In this role, you’ll be a trusted advisor, guiding customers through onboarding, adoption, and long-term success. You’ll work closely with cross-functional teams to provide outstanding support, proactively address customer needs, and drive satisfaction and retention.
Key Responsibilities
- Customer Onboarding: Ensure a seamless transition to Insight7’s platform.
- Adoption & Engagement: Help customers achieve their goals by guiding them on best practices and workflows.
- Proactive Support: Monitor customer health metrics, identify challenges, and proactively provide solutions.
- Customer Assistance: Serve as the primary point of contact for inquiries, troubleshooting, and issue resolution.
- Upselling & Renewals: Identify opportunities to enhance customer value, driving renewals and upsell initiatives.
- Cross-Functional Collaboration: Work with sales, product, and engineering teams to advocate for customer needs.
- Training & Education: Conduct training sessions and create resources to empower users.
- Success Tracking: Maintain detailed records of customer interactions and feedback in the CRM system.
What You’ll Bring
- Education: Bachelor’s Degree in any relevant field.
- Experience: 1+ years in customer success, account management, or a client-facing role (preferably in SaaS).
- Customer Focus: Passion for delivering top-tier customer experiences with empathy and urgency.
- Communication Skills: Strong verbal and written abilities to explain complex concepts clearly.
- Analytical Mindset: Ability to assess customer data, identify trends, and drive strategic decisions.
How to Apply
Interested and qualified candidates should send their Resume to: amy4recruitment@gmail.com using the job title as the subject of the mail.
