MTN Nigeria – Leading Telecommunications Provider
MTN Nigeria is a premier telecommunications company, recognized across Africa and the Middle East. Our strong brand presence enables us to attract top talent, whom we continuously support through enhanced employment offerings that go beyond just rewards and recognition.
We are currently hiring for the following position:
Job Title: Officer – Customer Operations Walk-In
Job ID: 5312
Location: Enugu
Employment Type: Full-time
Job Category: MTN Level 2
Reports To: Manager – Customer Operations Walk-In Enugu
Division: Customer Relations and Experience
Job Description
As an Officer in Customer Operations Walk-In, you will play a key role in maintaining MTN’s reputation by delivering high-quality customer service through assigned channels or at designated locations.
Responsibilities
- Address and escalate customer issues to the appropriate departments.
- Perform system transactions related to customer requests.
- Manage time efficiently to meet turnaround times and key performance metrics.
- Ensure the integrity and confidentiality of customer data.
- Identify and report customer-impacting trends.
- Educate customers on MTN’s products, services, and new initiatives.
- Document resolutions for customer inquiries and concerns.
- Process cash payments accurately and communicate credit status.
- Assist customers with software installation and configuration.
- Follow proper escalation procedures for technical issues.
- Collect and book-in customer phones for warranty repairs.
- Support billing inquiries and assist in printing postpaid client bills.
- Generate revenue through sales and after-sales services.
Qualifications & Experience
Education:
- First Degree in a related field
- Fluent in English
Experience:
- 3 – 7 years of experience, including:
- Working in a team-oriented environment
- Experience in a mid-sized organization
- Previous experience in a call center (Prepaid/Postpaid), particularly in customer retention and churn management
Application Deadline
21st February 2025, 10:59 PM
How to Apply
Interested and qualified candidates should
