Position: Front Desk Officer
Client: Salon
Location: Lekki, Lagos
Salary Range: ₦120,000 – ₦150,000 per month
Key Responsibilities:
- Warmly greet clients, escort them to the appropriate beauty station, and notify the assigned beautician of their arrival.
- Manage appointment bookings and confirmations via phone and email.
- Handle transactions (cash and credit card payments) and provide receipts to clients.
- Assist walk-in clients by answering inquiries about services and scheduling appointments based on availability.
- Inform clients about new services, promotions, and discounts.
- Cross-sell salon services and products when appropriate.
- Maintain and update client records, including contact details, billing information, appointments, and services rendered.
- Oversee call center operations.
- Ensure the reception area is clean, organized, and presentable at all times.
Requirements:
- Proven experience as a Front Desk Representative, Agent, or in a similar role.
- Familiarity with office equipment and machinery.
- Basic knowledge of office management and bookkeeping.
- Proficiency in English (both spoken and written).
- Strong skills in MS Office applications.
- Excellent communication and interpersonal abilities.
- Strong organizational and multitasking skills.
- Problem-solving mindset with a customer-focused approach.
Job Type: Full-time
Application Questions:
- Do you have experience with bookings and reservations?
- Are you based on the island for easy commuting?
Preferred Experience:
- 3 years of experience in Front Desk/Customer Service roles.
