Position: Customer Service Representative
Job Type: Full-Time
Qualification: BA/BSc/HND
Experience: 5 years
Location: Abuja
Job Field: Customer Care
About Us:
Mshel Homes Limited is a leading independent Real Estate Company based in Abuja, Nigeria. We specialize in helping clients find their dream homes by providing tailored real estate solutions. With Mshel Homes, you can trust us to guide you through every step of your property journey.
Job Summary:
Mshel Homes Limited is looking for a dedicated and experienced Customer Service Representative (CSR) to join our team. The ideal candidate will be responsible for delivering exceptional customer support, managing client relationships, and ensuring a seamless experience for our clients. This role requires excellent communication skills, a customer-centric approach, and the ability to resolve issues efficiently.
Key Responsibilities:
- Serve as the first point of contact for customers, addressing inquiries via phone, email, and in-person interactions.
- Provide accurate and detailed information about Mshel Homes’ real estate offerings, services, and policies.
- Resolve client concerns and complaints promptly to ensure customer satisfaction.
- Maintain up-to-date and accurate customer records using the CRM system.
- Build and nurture client relationships by proactively addressing their needs and preferences.
- Follow up with clients after property visits or transactions to ensure satisfaction and encourage long-term relationships.
- Facilitate smooth customer onboarding processes for property purchases, lease agreements, or service engagements.
- Collaborate with the sales and marketing teams to understand client preferences and recommend suitable real estate options.
- Develop and implement strategies to improve client retention, repeat business, and referrals.
- Collect customer feedback and provide actionable insights to management for service improvement.
- Assist the sales team by guiding potential buyers through the initial inquiry stages.
- Maintain a high level of professionalism and ensure customer satisfaction in all interactions.
Key Requirements:
- Minimum of HND/BSc in Business Administration, Marketing, or a related field.
- At least 5 years of proven experience as a Customer Service Representative or in a similar role, preferably in the real estate sector.
- Strong communication, problem-solving, and interpersonal skills.
- Experience in client relationship management, customer engagement, and retention strategies.
- Ability to handle customer complaints professionally and efficiently.
- Proficiency in Microsoft Office Suite and CRM software.
- A customer-focused mindset with excellent listening and multitasking abilities.
- Ability to work effectively under pressure and meet deadlines.
Benefits:
- Competitive salary with performance-based incentives.
- Opportunities for career growth and professional development.
- A supportive and collaborative work environment.
Method of Application:
Interested and qualified candidates should forward their CV to mshelrecruitment@gmail.com using the position title as the subject of the email.
