Position: Customer Service Officer
Job Type: Full-Time
Qualification: BA/BSc/HND, MBA/MSc/MA
Experience: 2 – 3 years
Location: Ikoyi, Lagos
Job Field: Customer Care
Salary Range: ₦150,000 – ₦200,000/month
About Us:
At TeamAce, we empower businesses across various industries to thrive. We partner with organizations to drive their desired growth by providing the right talent, designing customized business processes, leveraging data, insights, and technology.
Job Summary:
As a Customer Service Officer, you will serve as the primary point of contact for customers, addressing their inquiries and requests. Your role will focus on ensuring customer satisfaction, providing exceptional support, and managing customer orders effectively. You will also ensure that orders are accurately taken, confirmed, and communicated to the relevant departments using the company’s approved processes.
Key Responsibilities:
- Respond promptly to customer inquiries and complaints, ensuring high levels of customer satisfaction.
- Update production and logistics schedules to align with client demands.
- Manage delivery schedules by coordinating with drivers and logistics partners to ensure timely and efficient deliveries.
- Address and resolve customer complaints or issues promptly, ensuring solutions meet customer expectations.
Requirements:
- Bachelor’s degree (B.Sc./HND) in a business-related field.
- A Master’s degree in Business Administration (MBA) is an added advantage.
- 2 to 3 years of relevant experience in Customer Service management, preferably in retail or food manufacturing.
Salary:
NGN 150,000 – 200,000 Gross per month.
Method of Application:
Interested and qualified candidates should apply through the link: TeamAce Limited Application Form.
