Customer Service Representative

Customer Service Representative
Company: E-Hotels Transit Bnb Limited
Job Category: Customer Service & Support
Location: Lagos, Nigeria
Job Type: Full Time
Industry: Hospitality & Hotel
Salary Range: NGN 75,000 – 150,000 (Negotiable)
Application: Easy Apply

Job Summary

We are looking for a dedicated and customer-focused Customer Service Representative to join our team. The ideal candidate will handle customer inquiries, resolve complaints, and provide accurate information about our products and services. The primary goal is to deliver exceptional customer service and ensure high levels of customer satisfaction.

Job Details

• Minimum Qualification: High School (S.S.C.E)
• Experience Level: Entry Level
• Experience Length: 2 years

Responsibilities

• Respond to customer inquiries via phone, email, live chat, or in person.
• Provide accurate and detailed information about products, services, and company policies.
• Address and resolve customer complaints promptly and professionally.
• Process orders, returns, refunds, and exchanges efficiently.
• Maintain and update customer records and databases.
• Escalate complex issues to the appropriate department when necessary.
• Follow up with customers to ensure their concerns are fully resolved.
• Meet or exceed customer service performance metrics.
• Contribute to the development and improvement of customer service procedures and policies.
• Stay informed about company products, services, and industry trends.

Requirements

• High school diploma or equivalent (a Bachelor’s degree is an added advantage).
• Proven experience in a customer service role.
• Strong communication and interpersonal skills.
• Ability to remain calm and professional under pressure.
• Proficiency in customer service software, CRM systems, and Microsoft Office.
• Excellent problem-solving skills and attention to detail.
• Ability to work both independently and as part of a team.
• Willingness to work flexible hours, including weekends or holidays if required.
• Experience in a call center or customer-facing role is preferred.
• Knowledge of the company’s industry and products is a plus.

Why Join Us?

• Competitive salary package.
• Opportunity to work in a dynamic and supportive environment.
• Career growth and development opportunities.
• Be part of a team committed to delivering exceptional customer experiences.

How to Apply:
Interested candidates can apply easily through our platform. Join us and help us create memorable experiences for our customers!

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