Client Service Representative (Customer Services) – Remote
Company: The Credit Pros
Job Type: Full-Time
Location: Remote / Work from Home
Join The Credit Pros for a 100% Full-Time Remote Opportunity!
Unlock Your Potential in the Thriving Credit Industry!
Are you ready to elevate your career? At The Credit Pros, we believe diverse perspectives fuel innovation and success. We’re looking for driven individuals who are passionate, eager to learn, and ready for new challenges. If you’re looking for a dynamic team that works hard and plays hard, you may be the perfect fit for TCP.
About Us
The Credit Pros is a national leader in credit repair, helping clients remove negative, inaccurate, outdated, and erroneous items from their credit reports. Beyond credit repair, we educate clients on financial literacy and empower them to take control of their financial futures. As an Inc. 5000 company, we are at the forefront of industry growth and innovation, recognized by Inc. Magazine as one of the top 50 places to work and honored with a Smart CEO Magazine Corporate Culture Award.
Position Overview
As a Client Service Representative, you’ll be crucial in ensuring client satisfaction, retention, and revenue growth. You will provide phone-based support from the comfort of your home, resolving product and platform issues, answering account and billing inquiries, and collaborating with customers to find effective solutions.
Key Responsibilities
- Respond to customer inquiries via phone, email, and chat following standard operating procedures (SOPs).
- Utilize TCP’s technology suite, including Microsoft Suite, Salesforce, Zoho, and Hodu.
- Escalate and route customer concerns to relevant departments as needed.
- Record, review, and follow up on customer requests and resolutions.
- Investigate and research solutions for customer concerns.
- Update customer records during interactions.
- Meet and exceed key performance indicators (KPIs) including call quality, client engagement, and issue resolution time.
Qualifications & Requirements
- Home Office Setup: Dedicated workspace; equipment details provided during the interview process.
- Work Schedule: Must be available Monday to Friday, 10:00 AM – 07:00 PM Eastern Time.
- Experience: 1-2 years in customer service within the B2C financial or banking sector.
- Industry Knowledge: Familiarity with the U.S. credit industry, including credit cards, lines of credit, and personal loans.
- Customer-First Approach: Strong empathy and problem-solving skills.
- Excellent Communication: Ability to clearly articulate solutions and assist customers effectively.
- Tech-Savvy: Willingness to learn and use TCP’s technology suite efficiently.
What’s in It for You?
- Be part of a leading U.S.-based credit repair service provider.
- Full-Time, Permanent Role with stability and growth potential.
- 100% Remote Work in a positive and collaborative environment.
- Base Salary: $4/hr.
- Employee development, management training, coaching, and upskilling opportunities.
- Flexible accrued paid time off.
- Company holidays and birthday time off.
- Health benefits eligibility after one (1) year.
Join Our Team!
At The Credit Pros, we embrace diversity and inclusivity, welcoming applicants from all backgrounds, regardless of race, gender, orientation, identity, economic status, ability, age, or belief system. We believe everyone deserves equal opportunities to grow and succeed.
Apply today and take the next step in your career with The Credit Pros!
