Company: Fibre Hub
Location: Ogba, Lagos
Employment Type: Full-time
Salary: ₦80,000 monthly
Application Deadline: 19th February, 2025
Fibre Hub is a telecommunication and Information Technology service company. We offer a combination of business solutions designed to enhance the efficiency and productivity of our clients. Over the years we have been able to identify and develop competence for analyzing and understanding business operations, the cost drivers, and operational hiccups that create inefficiencies and challenges in organizations. We have numerous customized business solutions designed to address our client’s specific telecommunication challenges; giving the organization the required edge in today’s highly competitive market.
About Fibre Hub
Fibre Hub is a leading telecommunications and IT service company dedicated to enhancing business efficiency and productivity. Over the years, we have developed expertise in analyzing business operations, identifying cost drivers, and eliminating inefficiencies. Our customized telecommunication solutions help organizations gain a competitive edge in today’s dynamic market.
We are currently recruiting a Male Customer Service Representative to join our team.
Job Responsibilities
- Customer Account Management: Open, update, and maintain customer accounts by recording relevant information.
- Issue Resolution: Address and resolve customer complaints by identifying problems, selecting solutions, and ensuring follow-up.
- Client Support: Process customer adjustments and maintain accurate account records.
- Product Recommendations: Gather and analyze customer information to suggest potential products or services.
- Call & Inquiry Handling:
- Manage a high volume of incoming calls.
- Identify customer needs and provide accurate information.
- Meet personal and team sales targets.
- Build strong, lasting relationships through effective communication.
- Complaint Resolution:
- Handle customer complaints via phone, email, or social media.
- Provide timely solutions and follow up to ensure resolution.
- Sales & Account Management:
- Assist customers with account cancellations or upgrades.
- Inform customers of promotions, warranties, and company policies.
- Process payments and update customer details.
- Technical & Administrative Support:
- Use computer technology to manage customer interactions.
- Maintain records of customer interactions and transactions.
- Provide product troubleshooting and suggest solutions when needed.
Required Skills & Qualifications
- Previous experience in customer service or a related role is an advantage.
- Strong communication and interpersonal skills.
- Ability to manage high call volumes and handle customer inquiries efficiently.
- Problem-solving mindset with a customer-focused approach.
- Familiarity with CRM software and call center technology is a plus.
- Sales and negotiation skills are beneficial.
How to Apply
Interested and qualified candidates should send their CVs to dekanem@fibrehub.com.ng using “Male Customer Service Representative” as the subject of the email.
⏳ Application Deadline: 19th February, 2025
