Customer Care Representative (Remote – 9 AM to 5 PM PST)
Company Overview:
Our client is a modern funeral home dedicated to simplifying end-of-life services with compassion, transparency, and personalization. They provide cremations, tailored memorials, and clear pricing, ensuring comfort for grieving families. By partnering with leading venues, they aim to elevate service standards, offering exceptional care and trust during life’s most challenging moments.
📍 Location: Fully Remote (Work from Home)
🕘 Hours: 9 AM – 5 PM PST
Position Overview
As a Customer Care Representative, you will be the first point of contact for families seeking cremation and memorial services. Your role will involve compassionate communication, guiding families through the process without pressure, and coordinating with internal teams to ensure seamless service delivery.
This role is ideal for individuals with hospitality experience who excel in customer service, organization, and empathetic support.
Key Responsibilities
✔ Empathetic Customer Support – Handle calls from grieving families with sensitivity, providing guidance and emotional reassurance.
✔ Service Coordination – Answer inquiries about pricing and service options, helping families make informed decisions.
✔ Process Guidance – Clearly explain the cremation and memorial processes, ensuring clients understand their options.
✔ Follow-up & Engagement – Maintain communication with families via phone, text, and email to offer ongoing support.
Qualifications & Skills
✅ Exceptional Hospitality Skills – Strong communication, empathy, and ability to build trust in difficult situations.
✅ Consultative Sales Ability – Guide clients through decision-making with care and professionalism, avoiding high-pressure tactics.
✅ Organized & Detail-Oriented – Ability to manage multiple cases, follow regulatory guidelines, and ensure accurate follow-through.
✅ Relevant Experience – Minimum 2 years in hospitality, customer service, or consumer sales. Experience in crisis management, social work, or similar fields is a plus.
Why Join Us?
🌟 Meaningful Work – Help families navigate one of life’s most difficult moments with clarity and compassion.
🚀 Startup Growth – Be part of a growing company where your contributions shape its success.
📈 Professional Development – Gain valuable experience in a specialized industry with career growth potential.
Application Process
📌 Step 1: Complete the application form.
📌 Step 2: Record a short video showcasing your relevant skills.
Interested candidates should follow the steps above to apply.
