Job Opportunity: Admin & Customer Support Specialist
Location: Nigeria (Nationwide)
Company: Growwr
About the Role
Are you a detail-oriented, organized professional with a passion for administrative and customer support? Growwr is building a talent pool of skilled individuals to collaborate with businesses worldwide. Join us to manage operations, showcase your expertise, and earn while making an impact.
Key Roles in Admin & Customer Support
If you specialize in any of the following areas, we’d love to hear from you:
Administrative Roles:
- Project Management: Oversee projects and ensure timely delivery.
- Community Management: Build and maintain online/offline communities.
- Executive Assistance: Provide high-level administrative support to executives.
- Office Management: Ensure smooth office operations.
- Virtual Assistance: Deliver remote administrative and personal support.
- Data Entry: Accurately manage and update data.
- Scheduling & Travel Coordination: Organize calendars and travel plans.
- Document & Records Management: Prepare, edit, and maintain professional documents.
Customer Support Roles:
- Customer Service Representative: Address inquiries and provide solutions.
- Technical Support Specialist: Offer troubleshooting assistance.
- Help Desk Support: Resolve technical/service issues efficiently.
- Client Relations Management: Build and sustain strong client relationships.
- Live Chat & Social Media Support: Respond to customer queries across platforms.
- Product Support Specialist: Provide assistance with product-related concerns.
- Customer Onboarding & Retention: Guide new customers and develop loyalty strategies.
- Order Processing & Billing Support: Handle orders, payments, and warranty claims.
Requirements
Experience:
- Proven track record in administrative or customer support roles.
- Strong organizational and multitasking skills.
Skills:
- Excellent written and verbal communication.
- Problem-solving and customer-centric mindset.
- Effective time management and prioritization.
Technical Proficiency:
- Familiarity with tools like Microsoft Office, Google Workspace, and CRM platforms.
Professional Traits:
- Attention to detail and accuracy.
- Ability to work independently or as part of a team.
Tools & Skills Needed
Administrative Tools: Microsoft Office Suite, Google Workspace, Trello, Asana, Notion
CRM Platforms: Salesforce, HubSpot, Zendesk, Freshdesk
Communication Tools: Slack, Microsoft Teams, Zoom, Google Meet
Customer Support Tools: LiveChat, Intercom, HelpScout, Hootsuite
Project Management Tools: Jira, Monday.com, Wrike
Why Join Growwr’s Talent Pool?
- Global Opportunities: Work with companies around the world.
- Flexible Projects: Choose assignments that suit your skills and schedule.
- Secure Payments: Guaranteed, timely payments for completed work.
- Skill Development: Gain experience in diverse industries and challenges.
Take this opportunity to join a network of talented professionals and grow your career with Growwr!
