Customer Service Representative

Job Title: Customer Service Representative

Employment Type: Full-Time
Location: Abuja
Salary: ₦250,000

About Resurgir

Resurgir is a leading recruitment agency dedicated to connecting top-tier talent with exceptional organizations. We collaborate with businesses to source professionals who align with their values, culture, and objectives, enabling them to thrive.

About Our Client

Our client is a dynamic, customer-focused organization committed to excellence in service delivery. They are seeking a motivated Customer Service Representative to join their team and contribute to delivering exceptional customer satisfaction.

Job Overview

As a Customer Service Representative, you will serve as the first point of contact for customers, addressing inquiries, resolving issues, and ensuring a seamless and positive customer experience. This role demands strong communication skills, a problem-solving mindset, and a passion for outstanding service.

Key Responsibilities

• Handle incoming calls, emails, and messages to address customer inquiries and concerns professionally.
• Provide accurate, valid, and comprehensive information using appropriate tools and resources.
• Resolve product or service issues promptly by diagnosing problems, explaining solutions, and following up to ensure resolution.
• Maintain up-to-date and detailed customer records in the system.
• Build and nurture sustainable customer relationships by delivering empathetic and personalized service.
• Identify customer needs and recommend appropriate solutions or alternatives.
• Collaborate with other departments to improve processes and elevate customer satisfaction.
• Stay informed on product and service updates to provide expert-level support.

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