Virtual Administrative Assistant
Job details
Job type
Full-time
Location
Abuja
About DentistFind
DentistFind is a Marketing Performance Management platform serving dental offices across Canada. With over a decade of experience, we specialize in delivering high-value marketing services that connect dental practices with their ideal patients. Our offerings include industry-leading digital marketing, patient communication technology, and data-driven consultation services designed to improve patient flow and support practice growth.
Role Description
The Virtual Administrative Assistant will provide crucial administrative support to our Sales and Client Success teams. You will manage calendars, organize and attend meetings, conduct internet research, and handle various administrative tasks, including customer service and project management assistance.
This role involves collaborating closely with internal and external stakeholders, requiring excellent relationship management, communication, and organizational skills. You will thrive in our fast-paced and dynamic environment, where adaptability and a results-driven mindset are key to success.
Key Responsibilities
- Client Relationship Management: Build and maintain relationships with assigned clients, ensuring their satisfaction, retention, and success.
- Onboarding and Implementation: Guide new clients through onboarding to help them maximize the benefits of our products, services, and programs, ensuring timely and efficient implementation.
- Client Success Strategies: Collaborate with the marketing team to develop and maintain strategies, best practices, and support content.
- Performance Tracking and Reporting: Use company systems to monitor client success metrics, generate monthly performance reports, and share insights with clients and senior management.
- Proactive Communication: Act as the primary point of contact for client concerns, issues, or requests. Use phone, email, video conferencing, or chat to provide solutions, build rapport, and identify opportunities for growth.
- Updates and Documentation: Communicate company updates, new products, and marketing initiatives clearly to clients. Document resolutions and create a resolution database for future reference.
- Ad Hoc Tasks: Support other administrative tasks as assigned by the Manager.
Required Skills and Qualifications
- Minimum of 2 years of experience as a Virtual Administrative Assistant with proven stakeholder management expertise.
- Strong verbal and written communication skills.
- Strategic planning and project management experience.
- Analytical mindset with a process-driven approach.
- Ability to work collaboratively across departments and meet deadlines in a fast-paced environment.
- Self-starter, active team player, and multitasker who can adapt to shifting priorities.
- Customer Focus:
- Understand and address client needs and expectations.
- Build and maintain positive relationships with clients and stakeholders.
- Proactively develop solutions to improve client experiences.
- Experience working with Canadian companies is a plus.
Preferred Skills and Qualifications
- Bachelor’s Degree in Business Management, Marketing, Communications, or a related field.
- Knowledge of Client Relationship Management (CRM) and Project Management Tools.
Additional Information
- Set-up: Full-time, Remote.
- Schedule: Monday to Friday, with 7.5 flexible working hours between 6:00 AM–6:00 PM Eastern Standard Time (EST).
- Note: Applicants must be comfortable using a time-tracking tool.
