Location: Remote (Work from Home)
Job Type: Full-time
Salary: From ₦300,000/month
About Alpha CX
At Alpha CX, we are dedicated to delivering exceptional customer service solutions that empower businesses across industries. We pride ourselves on innovation, collaboration, and excellence, and we’re inviting passionate individuals to join our team and redefine the standards of customer service.
About the Role
As a Remote Customer Service Representative (Technical Support), you’ll be at the heart of our mission—delivering top-tier support to our clients. Your primary role will be to ensure every customer interaction is seamless, professional, and effective.
Responsibilities:
- Act as the first point of contact for customers through phone, email, and chat.
- Address customer inquiries, troubleshoot technical issues, and provide fast, accurate resolutions.
- Offer detailed information about our products and services in a professional manner.
- Maintain and update customer records while ensuring strict confidentiality.
- Collaborate with internal teams to improve the customer journey and resolve issues efficiently.
- Adhere to company policies to ensure a consistent and high-quality service experience.
What We’re Looking For
To excel in this role, you’ll need the following:
- Language Skills: Fluency in English, both written and spoken.
- Experience: At least 1 year in technical support or customer service (required).
- Communication Skills: Exceptional verbal and interpersonal skills.
- Tech Savvy: Familiarity with customer service tools and technology.
- Work Environment: A stable high-speed internet connection and a quiet, professional workspace.
- Self-Motivation: Strong organizational skills and the ability to work independently in a remote setup.
Why Work With Us?
At Alpha CX, we don’t just offer jobs; we provide careers that matter. Here’s what you’ll enjoy:
- Competitive Pay: Starting from ₦300,000 per month, based on your experience and skills.
- Flexibility: Work hours designed to help you maintain a work-life balance.
- Remote Setup: Say goodbye to long commutes and hello to working from the comfort of your home.
- Career Growth: Access to training programs and opportunities for professional advancement.
- Team Culture: Join a supportive, innovative team that values your contributions.
How to Apply
Follow one of these two simple application methods:
- Online Form:
Fill out the application form here. - Email Submission:
If the form isn’t accessible, send the following to cvNigeria@alpha-cx.com:- Your CV.
- A self-introduction video (required).
Email Subject Format:
- Name
- Position Applying For: Tech CSR
- Source: Indeed
Important Details
- Education: National Diploma (preferred).
- Experience: At least 1 year in technical support or customer service.
- Language Proficiency: English (required).
- Start Date: December 13, 2024.
Join Alpha CX Today!
Be part of a team that values innovation and excellence. Together, let’s redefine customer service and create remarkable experiences for our clients. Apply now and take the next step in your career journey!
Am interested in the Customer service Tech,
I am interested. How can I apply
I’m interested in the remote customer service role. I’m a certified customer service specialist from Aeroport College of Aviation and I’m confident to say that I have acquired the right skills and experiences for this role but I have problem applying. The email address appears to be invalid and I cannot access the form too.
Good evening CFC,
I have been experiencing difficulties submitting the form throughout today,
only to login this evening and the form is no longer accepting responses.
Kindly assists in this regard.
Thank you