Remote (Work From Home) Full Time
Healthcare NGN 75,000 – 150,000
**Job Summary**
We are looking for a compassionate and dedicated Customer Service Representative to deliver outstanding support to our clients. In this role, you will be the first point of contact, ensuring each client interaction is positive, informative, and supportive.
– **Minimum Qualification:** Degree
– **Experience Level:** Entry-level
– **Experience Length:** 1 year
**Responsibilities:**
**Client Interaction:**
– Act as the primary contact for clients via phone, email, and face-to-face interactions.
– Provide accurate information on our health and social care services.
– Address inquiries, complaints, and requests with professionalism and empathy.
**Issue Resolution:**
– Identify and promptly resolve client concerns.
– Escalate complex issues to the appropriate team or supervisor as necessary.
– Conduct follow-ups to ensure issues are fully resolved and clients are satisfied with the outcome.
**Record Keeping:**
– Keep detailed and accurate records of all client interactions and transactions.
– Update client details in the database as needed.
– Prepare and share reports on customer service trends and activities.
**Communication:**
– Communicate effectively with clients to understand their needs and deliver appropriate solutions.
– Work closely with other departments to ensure a seamless experience for clients.
– Inform clients about new services, promotions, and updates.
**Service Improvement:**
– Gather client feedback and suggestions to support service enhancements.
– Attend training sessions and team meetings to stay informed on company policies and procedures.
– Support the development and implementation of new customer service strategies.
**Requirements:**
– Experience in a customer service role, ideally within the health and social care sector.
– Strong verbal and written communication skills.
– Excellent problem-solving abilities and attention to detail.
– Ability to stay calm and patient in challenging situations.
– Proficiency with customer service software and databases.
– A genuine passion for helping others and improving client experiences.
**Additional Requirements:**
– Flexibility to work evenings and weekends as needed.
– Knowledge of UK health and social care services and regulations is highly preferred.
– A positive attitude and team-focused approach.
Good day sir/ma.. I came across your vacancy for the role of customer care representative…
Please I’m interested.. And I’ll do my possible best for the betterment of the organisation.
Thank you
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I’m applying for the post of customer care representative…I’m very much interested and ready to work and do the best.
I’m really interested in applying for the post of customer service representative. Im ready to work diligently with the organization and I will appreciate if I’m being shortlisted
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I am so interested in applying for a customer service representative role. But I would love to inquire about the company I would be applying to. Is it Ofrelx itself? I will appreciate a prompt response to my question.
Thank you.
Hello, I am applying for the role of a customer service Representative
My name is Sarah Uzonwa, as a detailed oriented customer service representative, I have a keen eye for handling customers concerns and giving solutions to their problem through showing empathy, and with my in-depth knowledge of CRM tools, like Freshdesk, intercom, Hubspot, document sharing platforms, like Google drive, outlook and teams. With my good communication skills, I am certain that I have all the skills that it takes to manage your customers and drive your companies success.
I’m applying for a customer service role(health care) and will do a job well done for you and ensure I exceed your expectations in a good and productive way.
I am applying for the post of customer service representative ( healthcare) and will be glad with your company
Pls am interested in the customer service job. Thanks
Good day, I am very much interested in the customer service representative role and I will put in my best to the role when given a chance.
Dear Hiring Manager,
I am excited to apply for the Customer Service Representative position at your esteemed organization. With over seven years of experience in customer engagement, complaint resolution, and business development, I have honed the skills necessary to provide exceptional service and foster lasting client relationships.
In my current role as a Monitoring and Evaluation Officer at Trade Depot Nigeria Limited, I deliver prompt and professional customer support, maintaining detailed records and collaborating with teams to address complex issues effectively. My ability to manage client relationships and resolve concerns has consistently driven customer satisfaction and loyalty. Additionally, my tenure in roles such as Account Management and Real Estate Consulting has equipped me with the interpersonal and administrative expertise needed to thrive in a dynamic, client-focused environment.
Your organization’s commitment to delivering compassionate and high-quality service aligns perfectly with my passion for helping others and creating positive client experiences. I am particularly drawn to this role’s emphasis on communication, issue resolution, and service improvement—areas where I have demonstrated strong capabilities throughout my career.
Some highlights of my qualifications include:
Proven success in managing and maintaining customer accounts, ensuring accuracy and compliance.
Expertise in addressing inquiries and complaints with empathy and professionalism.
Certification in Customer Relationship Management, complemented by advanced skills in Microsoft Office and database systems.
I am confident in my ability to contribute to your team’s mission of enhancing client experiences and achieving service excellence. I am eager to bring my dedication, problem-solving skills, and collaborative mindset to your organization.
Thank you for considering my application. I look forward to the opportunity to discuss how my skills and experiences align with the needs of this role. I am available at your earliest convenience for an interview and can be reached at +234 8167042444 or via email at obidahepiphania33@gmail.com.
Sincerely,
Epiphania Omoegie Obidah
I’m applying for the customer service role.
I’ve got excellent skills in communication both verbal and written
I also have an experience as a customer service agent that helped me improve my communication skills, learnt how to manage time, proper planning and coordination.
I pay attention to details and very dedicated to what I do.
I’m seeking this role to leverage my customer service skill.
I promise to do my best and ready to learn
I’m applying for the customer service role, And
I’m Also passionate about delivering exceptional customer experiences, and I believe that this remote customer service role would allow me
I promise to do my best and I’m ready to work and learn.