Steritech, a leader in food safety, quality assurance, and customer experience management, is dedicated to empowering leading global brands in industries such as manufacturing, retail, food service, and hospitality. As a member of the Rentokil Terminix family, Steritech is trusted to deliver the highest quality, safety, and health standards for clients worldwide. In this role, the Salesforce Field Service Administrator will ensure seamless management of the Salesforce Field Service platform, driving efficiency, data accuracy, and compliance.
Position Overview: Salesforce Field Service Administrator
This critical role involves administering the Salesforce Field Service platform to support Steritech’s field service operations, with a strong emphasis on system maintenance, data integrity, user support, and reporting. Working closely with operations, support, and IT teams, the Administrator will ensure optimal system functionality, security, and user satisfaction.
Key Responsibilities
1. System Administration & Maintenance
- User Management: Manage user accounts, permission sets, and access levels to ensure the right personnel have appropriate access.
- System Checks & Troubleshooting: Perform regular system checks, promptly resolve issues, and ensure platform efficiency.
- System Upgrades & Improvements: Collaborate with IT and stakeholders for seamless system updates and usability enhancements.
2. User Support & Training
- User Support: Address user inquiries, troubleshoot technical issues, and provide ongoing support.
- Training & Onboarding: Conduct training sessions for new users, ensuring that all team members are proficient in Salesforce Field Service functionality.
- Documentation: Develop and maintain training materials to support user understanding and platform use.
3. Data Management & Integrity
- Data Accuracy & Compliance: Ensure data accuracy and compliance with both company and regulatory standards.
- Data Update Processes: Implement efficient data update processes to maintain accurate and current records.
- Best Practices Development: Establish best practices for data entry, storage, and access within the platform.
4. Reporting & Data Analysis
- Report Generation: Create, customize, and distribute reports and dashboards tailored to the needs of field operations and management.
- Data Analysis Support: Provide data-driven insights to support operational decision-making.
- Template Customization: Customize reporting templates and dashboards to meet the unique requirements of different user groups.
5. Compliance & Security
- Data Security Standards: Ensure adherence to data security standards, controlling access to sensitive information.
- User Role Management: Manage roles and permissions, ensuring that only authorized personnel access sensitive data.
- Platform Updates & Security Features: Stay updated on Salesforce security features and implement necessary adjustments for ongoing compliance.
6. Documentation & Process Improvement
- Process Documentation: Document workflows, data management practices, and usage guidelines for Salesforce Field Service.
- Process Optimization: Collaborate with stakeholders to identify and implement process improvements that increase administrative efficiency.
- System Change Records: Maintain clear records of system changes for troubleshooting and future reference.
Required Skills and Qualifications
Essential Qualifications
- Experience: Minimum of 2 years in Salesforce administration, preferably with Salesforce Field Service Lightning or similar CRM systems.
- Certification: Salesforce Administrator certification preferred; additional certifications in Field Service are a plus.
- Technical Proficiency: In-depth knowledge of Salesforce setup and administration, including data management, user roles, and access control.
- Attention to Detail: Commitment to maintaining data accuracy and compliance with record-keeping standards.
- Communication Skills: Strong written and verbal communication skills in English, enabling effective support and collaboration.
Preferred Qualifications
- Data Management Knowledge: Familiarity with best practices in field service data management and KPI tracking.
- Reporting & Dashboard Creation: Experience in creating and managing reports and dashboards within Salesforce.
- Language Proficiency: Bilingual in French and English for verbal and written communication.
Compensation and Benefits
Salary
- Annual Salary: $65,000 – $85,000
Employment Type
- Job Type: Full-time, remote, Monday through Friday.
Benefits
Steritech is committed to the well-being of its employees, offering an extensive benefits package, including:
- Healthcare: Comprehensive medical, dental, vision, and life insurance coverage.
- Paid Time Off: Paid company holidays, vacation, and sick leave.
- Employee Assistance Program (EAP): Access to free counseling and additional support services.
- Retirement Savings: RRSP matching contributions up to 3.5%.
- Employee Discounts: Discounts on numerous products and services, including mobile services.
- Tuition Reimbursement: Generous tuition reimbursement and scholarship programs for career growth.
Full Job Description: Salesforce Field Service Administrator
About Steritech
Steritech specializes in quality assurance and customer experience management, partnering with top-tier brands across various industries. Through its comprehensive approach to service quality, Steritech empowers clients to meet and exceed customer expectations, enhancing safety and operational standards.
As part of the Salesforce Field Service Administrator team, you will support Salesforce’s functionality, optimize system usage, and maintain data accuracy. Your role will enhance Steritech’s operational efficiency and service quality by ensuring that the platform meets the specific needs of users and aligns with company standards.
Primary Responsibilities
- System Administration & Maintenance
- Oversee daily administration tasks, including managing user accounts, permission sets, and access controls.
- Regularly check and troubleshoot the system to ensure seamless operation.
- Collaborate with IT for system updates and improve user experience.
- User Support & Training
- Provide daily support for users, helping with technical issues and offering insights into the platform.
- Organize training sessions to enhance user efficiency and understanding of the Salesforce Field Service.
- Develop and update user training materials.
- Data Management & Integrity
- Monitor data accuracy and integrity within Salesforce, implementing routine checks to validate data.
- Establish and uphold best practices for data management, in compliance with regulatory standards.
- Maintain data entry, storage, and retrieval best practices for optimized data handling.
- Reporting & Data Analysis
- Generate essential reports and dashboards to provide visibility into field service activities.
- Assist operations in data analysis, enabling informed decision-making.
- Customize reports and dashboards to fit specific departmental needs.
- Compliance & Security
- Ensure that Salesforce operations align with all security and compliance standards.
- Control user permissions, safeguarding sensitive data.
- Implement adjustments based on platform updates to maintain security compliance.
- Documentation & Process Improvement
- Document Salesforce Field Service processes, standardizing data handling practices.
- Identify and implement process improvements to streamline administrative functions.
- Maintain a record of system configuration changes for reference and troubleshooting.
Qualifications and Skills
Required Experience & Skills
- Minimum of 2 years in Salesforce administration, with experience in Field Service Lightning preferred.
- Certified Salesforce Administrator; additional certifications in Field Service are beneficial.
- Strong organizational skills, with keen attention to detail and a commitment to data integrity.
Preferred Competencies
- Proficient in English and French, both written and verbal, to support bilingual communication.
- Expertise in creating and managing Salesforce reports and dashboards, providing operational insights.
Benefits of Joining Steritech
Steritech offers a competitive compensation package, which includes:
- Health Coverage: Medical, dental, vision, and life insurance.
- Paid Time Off: Paid vacation, sick time, and company-designated holidays.
- Retirement Plan: Matching contributions of up to 3.5% for RRSP.
- Employee Discounts: Access to numerous employee discounts, including mobile services.
- Educational Support: Tuition reimbursement and scholarship programs to support professional development.
- Work-Life Balance: Remote work opportunity with a standard Monday-to-Friday schedule.
Application and Selection Process
Steritech uses AI technology to select candidates for interviews. Rentokil-Terminix is an equal opportunity employer. If you require accommodations at any point during the interview process, please contact our HR Department.
Work Location: Remote
Schedule: Monday to Friday
Salary: $65,000 – $85,000 per year
This role offers a dynamic environment, blending technical expertise with data management and user support. As a Salesforce Field Service Administrator at Steritech, you will play a pivotal role in delivering exceptional service quality and driving operational efficiency across the organization.
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